FAQs

 

Q: I'm sending your treasures as a gift. Can you write a message for me?

A: You bet your ass I can. I have always been happy to handwrite messages for my customers. Because I am honored that you have chosen my candles to give, I'm thrilled to do this free of charge. Reach out with your message and consider it done. 

Q: Why Soy?

A: Most candles from big-box companies are made from paraffin wax. Paraffin wax is petroleum based and, while cheaper, has been found to release known carcinogens. Soy wax is derived from natural soybeans. This means it is non-toxic, it emits less soot, and it burns slower for a candle that lasts longer.

Q: Are your candles phthalate-free?

A: I am proud to say that I use only phthalate-free oils in my candles. 

Q: Why does my soy candle look bumpy after burning? 

A: I'm proud of my natural bumps. This is a trademark of true and pure soy and demonstrates that I don't include any sneaky add-ins. This does not impact how the candle burns.

Q: What happens if my candle arrives broken?

A: RIP distasteful treasure. Take several photos of your broken candle and email info@illmanneredmermaid.com to have a replacement sent out or to be reimbursed.

Q: What is your Return Policy?

A: I have a firm no return policy. 

 Q: My candle doesn't smell like I expected. Should I reach out and cry about it?

A: While I do my best to describe each fragrance as accurately as possible, each nose is different. (Hint: don't waste your time reaching out to cry about it, because I'll just tell you to kick shells.)